In short (Sa madaling salita)
English: Access starts right after you pay, so purchases are generally final. But if something goes wrong on our side, or you were charged twice, we will fix it or refund you.
Tagalog: Magsisimula agad ang access pagkatapos mong magbayad, kaya karaniwang hindi na na-i-re-refund ang bayad. Pero kung may mali sa panig namin, o dalawang beses kang nasingil, aayusin namin o ibabalik ang bayad mo.
When we will refund you
- Double charge: you were charged more than once for the same order.
- No access: you paid, but we could not give you access to the reviewer within 24 hours, and we could not fix it.
- Wrong plan: you bought the wrong plan by mistake and tell us within 24 hours, and you have not yet used the reviewer beyond the free sample. We can switch your plan or refund you.
When we usually cannot refund
- You changed your mind after using the reviewer.
- You didn’t pass, or didn’t take, the exam. Pasado is a study aid and passing is not guaranteed.
- Your account was ended for breaking our Terms (sharing, copying, or reselling access).
How to ask
Email support@pasadoreviewer.com with your order number and the email you used. We will reply within 3 business days. Approved refunds go back to your original payment method, and your bank or e-wallet may take several days to show it.
This policy does not take away any rights you have under Philippine consumer protection law.
Last updated: October 7, 2026